squishee
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squishee
← Shop
Everything about ordering, shipping, returns, privacy and your rights.
Last updated: [date]
We ship to addresses within Australia only.
Orders are processed and dispatched within [1–2] business days (Monday–Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery times are estimates provided by our carrier ([Australia Post / courier]) and are not guaranteed. Delays can occur during peak periods or due to circumstances outside our control.
[Describe your shipping rates, e.g. flat-rate standard $9.95, express $14.95, free shipping over $X.] The final shipping cost is shown at checkout before payment.
A tracking number is emailed to you once your order ships. Please allow up to [24–48] hours for tracking to update.
If your parcel is significantly delayed, lost, or arrives damaged, contact us at [support@squishee.shop] and we'll help resolve it, including lodging an enquiry with the carrier where needed. Your consumer guarantee rights are unaffected.
Please double-check your delivery address at checkout. We can't be responsible for orders sent to an incorrectly supplied address; re-delivery may incur additional shipping costs.
Last updated: [date]
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
A product may fail a consumer guarantee if, for example, it is faulty, significantly different from its description, doesn't do what we said it would, or isn't of acceptable quality.
We do not offer refunds or exchanges for change of mind, so please choose carefully. This does not limit your rights under the Australian Consumer Law described above.
Where a product fails a consumer guarantee, we will provide a remedy in line with the Australian Consumer Law — a repair, replacement, or refund as appropriate to whether the failure is major or minor. Refunds are issued to your original payment method via Stripe, usually within [5–10] business days of us approving the claim.
Please keep your order confirmation email as proof of purchase.
For health and hygiene reasons we may be unable to accept the return of used items except where required by the Australian Consumer Law (e.g. a faulty product).
Last updated: [date]
[Business/trading name] (ABN [your ABN]) ("we", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We only share personal information as needed to run the shop, including with:
Some providers (e.g. Stripe, Cloudflare) may store or process data overseas. We take reasonable steps to ensure your information is handled consistently with the APPs.
We take reasonable steps to protect your information and retain it only as long as necessary for the purposes above or as required by law.
You can request access to or correction of your personal information by emailing [privacy@squishee.shop]. If you have a privacy concern, contact us first; you may also complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We use essential cookies/local storage to keep your shopping bag working. [If you add analytics or marketing cookies, disclose them here.]
Last updated: [date]
These terms apply to your purchase from [Business/trading name] (ABN [your ABN]) via squishee.shop. By placing an order you agree to them.
Your order is an offer to buy. A confirmation email acknowledges we've received it; a contract is formed when we dispatch the goods. We may decline or cancel an order (for example, if an item is out of stock or a pricing error occurred), in which case we'll refund any payment.
Payments are processed by Stripe. You confirm you're authorised to use the payment method provided.
Delivery is within Australia only. Risk in the goods passes to you on delivery. Delivery estimates are not guaranteed. See our Shipping policy.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded. See Returns & Refunds.
To the extent permitted by law, and other than for liability that cannot be excluded under the Australian Consumer Law, our liability arising from your purchase is limited to (at our option) resupplying, repairing or replacing the goods, or paying the cost of doing so.
All content on this site (branding, images, text) is owned by or licensed to us and may not be used without permission.
These terms are governed by the laws of [your State/Territory, e.g. Victoria], Australia.
[Business/trading name]
ABN: [your ABN]
Email: [support@squishee.shop]
[Business address, if you wish to display one]
Hours: [e.g. Mon–Fri 9am–5pm AEST]